Category
Long-Term Care

Comprehensive Long Term Care Policy and Procedure Manual

MCN Healthcare’s Comprehensive Long Term Care Manual contains over 600 policies and procedures that are cross-referenced to Joint Commission standards and CMS regulations. The LTC Manual addresses the following areas: Emergency Management, HR, Infection Control, Information Management, Leadership, Medication Management, Performance Improvement, Patient Care, Medical Records, Resident Rights and Waived Testing

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Table of Contents - TJC Standards and CMS RegulationsCopyrightDisclaimerNursing Home Regulations - F-TagsApproval-Signature SheetIntroduction
SECTION 02 - HUMAN RESOURCES
Staff - Clinical and Nonclinical
2001 - Nursing Management2002 - Staffing - Nursing Services2003 - Job Description2004 - Staff Qualifications and Competency2005 - Use of Supplemental Nurse Staffing Agencies2006 - Contracted Staff Compliance Checklist2007 - New Hire Policy2008 - New Hire Processing Checklist2009 - Licensure, Certification and Registration Verification and Control Systems2010 - Background Screening2011 - Pre-Employment Physical Examination2012 - Annual Employee TB Screening2013 - Health Questionnaire for Positive Tuberculosis Skin Test Reactions2014 - Bordetella Pertussis2015 - Measles, Rubella and Varicella Disease Screening - Staff2016 - Varicella Zoster2017 - New Employee Orientation2018 - New Employee Orientation Checklist - Clinical Staff2019 - New Student/Volunteer Orientation2020 - Inservices/Continuing Education2021 - Safety Orientation and Inservice2022 - Safety Orientation Special Training2023 - Staff Education - Psychotropic Medications2024 - Inservice - Physical Therapy2025 - Body Mechanics Training2026 - Body Mechanics - Staff Education Handout2027 - Mandatory Inservice Meetings2028 - Voluntary Inservice Meetings2029 - Inservice Program Documentation2030 - Audio-Visual Equipment for Inservices2031 - Departmental Inservice Record Form2032 - Continuing Education Record Form2033 - Continuing Education/Inservice Program Form2034 - Safety Continuing Education2035 - Facilitywide Security Inservice2036 - Workplace Violence Prevention Training Outline2037 - Hazardous Materials and Waste - Training2037A - How to Read Safety Data Sheets (SDS)2038 - How to Read MSDS2039 - Hazard Communication Employee Information and Training Schedule/Log2040 - New Employee Chemical Inservice Sample Memo2041 - Chemical Training Record Form2042 - Hazard Communication Employee Training Record Form2043 - Fire Safety - Staff Responsibilities for General Fire Prevention2044 - Use of a Fire Extinguisher2045 - Medical Equipment Management - Orientation/Education2046 - Employee Equipment Training and Competency Form2047 - Medical Equipment User/Maintainer Training Log2048 - Nursing Education Record Form - Sample2049 - Employee Safety Education Report Form2050 - Performance Evaluations2051 - Attendance, Scheduling Nursing Services Staff Guidelines/Restrictions2052 - Trading Days
Job Descriptions and Competencies
2201 - Position Description/Performance Evaluation - Long Term Care Director of Nursing2202 - Performance Evaluation - Population-Specific/Age-Related Competency - Long Term Care Director of Nursing2203 - Annual Competency Clinical Skills Assessment - Long Term Care Director of Nursing2203A - Position Description/Performance Evaluation - Long Term Care CNA Activity Assistant2203B - Performance Evaluation - Population-Specific/Age-Related Competency - Long Term Care CNA Activity Assistant2203C - Annual Competency Clinical Skills Assessment - Long Term Care CNA Activity Assistant2204 - Position Description/Performance Evaluation - Long Term Care Nurse Manager2205 - Performance Evaluation - Population-Specific/Age-Related Competency - Long Term Care Nurse Manager2206 - Annual Competency Clinical Skills Assessment - Long Term Care Nurse Manager2207 - Position Description/Performance Evaluation - Long Term Care Registered Nurse2208 - Performance Evaluation - Population-Specific/Age-Related Competency - Long Term Care Registered Nurse2209 - Annual Competency Clinical Skills Assessment - Long Term Care Registered Nurse2210 - Position Description/Performance Evaluation - Long Term Care LPN/LVN2211 - Performance Evaluation - Population-Specific/Age-Related Competency - Long Term Care LPN/LVN2212 - Annual Competency Clinical Skills Assessment - Long Term Care LPN/LVN2213 - Position Description/Performance Evaluation - LTC Certified Nursing Assistant Coordinator2214 - Performance Evaluation - Population-Specific/Age-Related Competency - LTC Certified Nursing Assistant Coordinator2215 - Annual Competency Clinical Skills Assessment - LTC Certified Nursing Assistant Coordinator2216 - Position Description/Performance Evaluation - LTC Lead Certified Nursing Assistant2217 - Performance Evaluation - Population-Specific/Age-Related Competency - LTC Lead Certified Nursing Assistant2218 - Annual Competency Clinical Skills Assessment - LTC Lead Certified Nursing Assistant2219 - Position Description/Performance Evaluation - LTC Certified Nursing Assistant (CNA)2220 - Performance Evaluation - Population-Specific/Age-Related Competency - LTC Certified Nursing Assistant (CNA)2221 - Annual Competency Clinical Skills Assessment - LTC Certified Nursing Assistant (CNA)2222 - Position Description/Performance Evaluation - LTC Admissions Coordinator2223 - Performance Evaluation - Population-Specific/Age-Related Competency - LTC Admissions Coordinator2224 - Annual Competency Clinical Skills Assessment - LTC Admissions Coordinator2225 - Position Description/Performance Evaluation - LTC Social Worker2226 - Performance Evaluation - Population-Specific/Age-Related Competency - LTC Social Worker2227 - Annual Competency Clinical Skills Assessment - LTC Social Worker2228 - Position Description/Performance Evaluation - LTC Unit Secretary2229 - Performance Evaluation - Population-Specific/Age-Related Competency - LTC Unit Secretary2230 - Annual Competency Skills Assessment - LTC Unit Secretary2231 - Annual Competency - Joint Commission National Patient Safety Goals2232 - Quarterly Report to Governing Body - Personnel Evaluations
SECTION 03 - INFECTION PREVENTION AND CONTROL
3001 - Infection Prevention and Control Program3002 - Infection Risk Assessment3003 - Infection Prevention and Control Committee - Organization and Function3004 - Infection Prevention and Control Committee - Authority3005 - Position Description/Performance Evaluation - Infection Preventionist3006 - Performance Evaluation - Population-Specific/Age-Related Competency - Infection Preventionist3007 - Annual Competency Clinical Skills Assessment - Infection Preventionist3008 - Infection Prevention and Control Plan3009 - Surveillance Plan3010 - Methods of Surveillance3011 - Infection Prevention and Control Incident Tracking3012 - Nationally Notifiable Infectious Diseases3013 - Report of Suspected Infection3014 - Infection Control - Infection Review Report Form3015 - Department-Specific Infection Prevention and Control Responsibilities3016 - Standard Precautions3017 - Hand Hygiene - CDC Guidelines3018 - Hand Hygiene/Glove Use Observation Form3019 - Respiratory Hygiene/Cough Etiquette in Healthcare Settings3020 - Personal Protective Equipment3021 - Personal Protective Equipment - Training3022 - Order for Putting On and Removing PPE3023 - N95 Fit-Testing3024 - Transmission-Based Precautions (Isolation Precautions)3025 - List of Isolation Rooms3026 - Employee Reporting and Work Restrictions Due to Exposure to Communicable Diseases3027 - Infection Prevention and Control - Central Service3028 - Infection Prevention and Control Overview for Environmental Services3029 - Infection Prevention and Control - Nutritional Services3030 - Infection Prevention and Control - Laundry3031 - Personal Laundry3032 - Response to an Influx of Infectious Residents3033 - Influenza Vaccination Program for Healthcare Staff3034 - Influenza Vaccination3035 - Managing Influenza Outbreaks3036 - Pneumococcal Vaccination3037 - Hepatitis B Vaccine Program3038 - Informed Consent for Hepatitis B Vaccine Form3039 - Hepatitis B Vaccine Declination Form3040 - Reporting Employee Illness3041 - Staff Latex Sensitivity3042 - Management of Norovirus3043 - Norovirus Outbreak - Cleaning and Disinfection3043A - Third-Party Reprocessing of Single-Use Devices for Long Term Care Facilities3044 - Exposure Control Plan3045 - Disposal of Sharps3046 - Management of Accidental Blood or Body Fluid Exposure/Contamination3047 - Refusal of Treatment Statement3048 - Definition of Biohazardous Waste3049 - Handling of Biohazardous Waste
SECTION 04 - INFORMATION MANAGEMENT
SECTION 05 - LEADERSHIP
5001 - Governing Body5002 - Administrator5003 - Facility Closure5004 - Absence of the Administrator5005 - Plan for the Provision of Resident Care and Services5006 - Staff Retention and Recruitment Plan5007 - Nursing Services Director Responsibilities5008 - Medical Director Responsibilities5009 - Mission, Vision, Values and Goals Statement5010 - Organizational Strategic Plan5011 - Communication Process - Staff, Residents and Community5012 - Code of Conduct - Sample5013 - Culture of Safety and Quality5014 - Examples of Survey Tools to Survey a Culture of Safety and Quality5015 - Disruptive and Inappropriate Behavior5016 - Disruptive Staff Member Incident Report Form - Sample5017 - Departmental Staff Meetings5018 - Departmental/Unit Staff Meeting Format5019 - Course Objectives5020 - Facility Annual Review Class Agenda5021 - Course Evaluation Form5022 - Post Test - Facility Annual Review5023 - Standards and Methods of Review5024 - License/Certificates/Permits5025 - Posting of Nurse Staffing Information5026 - Code of Ethics5027 - Compliance Plan for Long Term Care5028 - The OIG Work Plan - 2013 - Nursing Homes and Hospice5029 - Long Term Care Facility Requirements for Reporting Suspected Elder Abuse5030 - Suspected Abuse Reporting Requirements for Covered Individuals5031 - Budget Process5032 - Purchases, Capital Expenditures - Equipment, Renovation, Supplies5033 - Capital Budget Request Memorandum5034 - Capital Expenditure Form5035 - Governing Body Financial Meeting Agenda5036 - Facility Program, Service, Site, Department Leadership5037 - Development of Departmental Policies and Procedures5038 - Development of Interdepartmental Policies and Procedures5039 - Space, Equipment and Resources5040 - Conflict of Interest5041 - Sample Conflict of Interest Disclosure Letter5042 - Conflict Management Among Leadership Groups5043 - Conflict Management Among Staff5044 - Marketing Practices5045 - Billing Practices5046 - Financial Incentives/Clinical Decision Making5047 - Convening of the Ethics Committee5048 - Staff Rights and Ethical Dilemmas in Resident Care5049 - Community Needs Assessment5050 - Community Needs Assessment Survey Tool/Questionnaire5051 - Standard of Care5052 - Standards of Resident Service5053 - Oversight of Contractual Agreements5054 - Companies/Individuals Contracting With ___________ Facility Form5055 - Contracted Service Provider Evaluation Form5056 - Hospice Coordination5057 - Outside Reference Laboratory Authorization5058 - Resident Safety Plan5059 - Resident Safety Program Checklist5060 - Proactive Risk Assessment5061 - 2014 Joint Commission National Patient Safety Goals5062 - Sentinel Event5063 - Conducting Root Cause Analysis5064 - Failure Mode and Effects Analysis5065 - Failure Mode and Effects Analysis Form5066 - Analysis of Risk Potential Form5067 - Risk Management Plan5068 - Utilization Management Plan5069 - Organizational Leadership (Governing Body) Self-Assessment Form5070 - Governing Body Meeting Quarterly Agenda
SECTION 06 - MEDICATION MANAGEMENT
6001 - Provider Pharmacy Requirements6002 - Consultant Pharmacist Services6003 - Resident Drug Profiles6004 - Drug Regimen Review6005 - High Alert Medication Management6006 - Facility's List of High-Risk/High Alert Medications6007 - Psychotropic Medication Use6008 - Look-Alike, Sound-Alike Medication Management6009 - Procurement of Medications6010 - Monthly Ordering of Medications (Provider Pharmacy)6011 - Ordering and Receiving Medications from an Alternate Pharmacy6012 - Notice of Intent to Purchase Medications from an Alternate Pharmacy Provider Form - Sample6013 - Facility Drug Formulary6014 - Formulary Addition/Deletion Request Form6015 - Non-Formulary Drug Request Form6016 - Drug Shortage Mitigation Plan6017 - Drug Procurement/Storage/Inspection6018 - Automated Dispensing Machines - Access to6019 - Automated Dispensing Machines - Stock Medication6020 - Automated Dispensing Machines - Controlled Substances6021 - Controlled Drug Management6022 - Narcotics6023 - Controlled Drug Sheet6024 - Concentrated Electrolyte Solutions and Other Drug Concentrations6025 - Emergency Medications and Antibiotics6026 - Emergency Crash Carts6027 - Emergency Medications List6028 - Emergency Crash Cart Security and Accountability6029 - Resident's Own Medication (Usage)6030 - Resident's Own Medications (Storage and Destruction)6031 - Resident's Own Medication Log6032 - Prescribing/Ordering - General Practices6033 - Telephone, Verbal and Written Orders for Medication6034 - Automatic Stop Orders6035 - Stop-Order Policy Letter to Physicians6036 - Standing Orders6037 - Titrating Medications6038 - Tapering of Medications6039 - Range Orders for Medications6040 - Drug Compounding6041 - Residents' Use of Herbals and "Natural" Remedies6042 - Influenza and Pneumococcal Vaccine Standing Orders6043 - Vaccine Information Statements (VISs) - Use of6044 - Resident Immunization Record Form6045 - Discharge Medications6046 - Medication Orders - Processing6047 - Questionable Medication Orders6048 - Pharmacist Order Verification6049 - Pharmacy Communications Form6050 - Automated Dispensing Machines - Pharmacist Order Verification and Drug Distribution6051 - Automated Dispensing Machines - Emergency/STAT Medication Orders6052 - Medication Preparation6053 - Labeling Standards6054 - Medications Dispensed by Physician6055 - Pharmacy Hours of Operation6056 - On-Call Pharmacist6057 - Obtaining Medications (No On-Site Pharmacy)6058 - Night Medication Locker6059 - Pharmacy Night Log Form6060 - Medication Recall6061 - Drug Product Defects6062 - Unusable and Outdated Drugs6063 - Medication Administration6064 - Safe Medication Practices6065 - Decreasing Medication Errors6066 - Automated Dispensing Machines - Removing Medications6067 - Multiple Dose Vials (MDVs) - Use6068 - Anticoagulant Management Program6069 - Oral Unit Dose and Pre-Mixed Infusion Products - Anticoagulation Therapy Management Program6070 - Warfarin Therapy - International Normalized Ratio (INR)6071 - Heparin - Independent Double Check6072 - Heparin IV Administration - Programmable Pumps6073 - Food-Drug Interactions6074 - Resident Education - Anticoagulation Therapy6075 - Food-Drug Interaction Notification and Counseling6076 - Food and Drug Interactions Guide - Resident Brochure6077 - Self-Administration of Medications by Residents6078 - Assessment for Self-Administration of Medications Form6079 - Bedside Medications6080 - Investigational Drugs6081 - Consent for Use of Investigational Drug - Sample Form6082 - Investigational Drug Information Record6083 - Monitoring Effects of Medications on Residents6084 - Medication Errors6085 - Medication Inadvertent Incident Report Form6086 - Medication Error Analysis Tool6087 - Performance Improvement Analysis - Medication Inadvertent Incident Form6088 - Adverse Drug Reaction Reporting6089 - Potential Adverse Drug Reaction Form6090 - Adverse Drug Reaction Reporting Form (Internal)6091 - Facility Adverse Drug Reaction Report Form6092 - Medication Management Program
SECTION 07 - PERFORMANCE IMPROVEMENT
7001 - Organizational Performance Improvement Plan7002 - Survey Assessment Tools7003 - Resident Satisfaction Questionnaire7004 - Resident Satisfaction Questionnaire - Physical Therapy Services7005 - Resident Satisfaction Survey Results Form7006 - Resident Satisfaction Survey - Individual Comment Report Form7007 - Resident Satisfaction Questionnaire Trending Sheet7008 - Resident's Negative Perceptions Identification on the Resident Satisfaction Questionnaires Form7009 - Facilitywide Performance and Outcome Measures - Examples7010 - Reporting of Potentially Compensable Events7011 - Incident Report Form (Internal)7012 - Incident Reporting Staff Questionnaire Form7013 - Communication Survey Form7014 - Performance Improvement Monitoring and Evaluation Plan (Blank)7015 - Performance Improvement Trending Sheet (Blank)7016 - Performance Improvement Outcome Evaluation (Blank)7017 - Performance Improvement Volume Measures/Statistics (Blank)7018 - Performance Improvement Project Priority Determination Form7019 - CQI Team Project7020 - CQI Small Team Minute Format7021 - Continuous Quality Improvement Team Activity Report Form7022 - LTC Activities Department PI Monitoring and Evaluation Plan7023 - LTC Activities Department PI Trending Sheet7024 - LTC Activities Department PI Outcome Evaluation7025 - LTC Environmental Services PI Monitoring and Evaluation Plan7026 - LTC Environmental Services PI Trending Sheet7027 - LTC Environmental Services PI Outcome Evaluation7028 - LTC Nursing PI Monitoring and Evaluation Plan7029 - LTC Nursing PI Trending Sheet7030 - LTC Nursing PI Outcome Evaluation7031 - LTC Nutritional Services PI Monitoring and Evaluation Plan7032 - LTC Nutritional Services PI Trending Sheet7033 - LTC Nutritional Services PI Outcome Evaluation7034 - LTC Pharmacy PI Monitoring and Evaluation Plan7035 - LTC Pharmacy PI Trending Sheet7036 - LTC Pharmacy PI Outcome Evaluation7037 - LTC Social Service PI Monitoring and Evaluation Plan7038 - LTC Social Service PI Trending Sheet7039 - LTC Social Service PI Outcome Evaluation7040 - LTC Staff Development PI Monitoring and Evaluation Plan7041 - LTC Staff Development PI Trending Sheet7042 - LTC Staff Development PI Outcome Evaluation7043 - Restraint Monitoring - Facilitywide PI Trending Sheet7044 - Reduce the Risk of Influenza and Pneumococcal Disease - PI Outcome Monitoring7045 - LTC PI Volume Measures/Statistics7046 - CQI Storyboard - Management of MRSA7047 - Staffing Effectiveness - Long Term Care7048 - Performance Improvement Committee Agenda7049 - Incident Summary Report Form7050 - Narrative Notification Summary Report Form7051 - Physician Reappointment Performance Improvement Profile Form7052 - Performance Improvement Governing Body Quarterly Summary Form7053 - Performance Improvement Governing Body Quarterly Report Form7054 - Performance Improvement Program Annual Evaluation Form7055 - Performance Improvement Committee Annual Program and Leadership Evaluation Form
SECTION 08 - PROVISION OF CARE, TREATMENT AND SERVICES
Resident Care
8101 - Activities8102 - Group Activities8103 - Bladder Training8104 - Blood/Blood Components - Transfusion8105 - Blood Transfusion Record8106 - Blood/Blood Components - Transfusion Reactions8107 - Bowel Habits8108 - Cardiopulmonary Resuscitation8109 - Clinical Alarms - Maintenance and Use of8110 - Contractures8110A - Coordination of Care, Treatment and Services8111 - Counseling Services8112 - Diagnostic Services8113 - Lab Work and X-Rays - Ordering of8114 - Enteral Nutrition Products8115 - Enteral Feeding via Nasogastric or Gastrostomy Tube8116 - Exercising the Ankle8117 - Exercising the Fingers8118 - Exercising the Hip and Knee8119 - Exercising the Neck8120 - Exercising the Shoulder8121 - Exercising the Toes8122 - Exercising the Wrist8123 - Foot Care8124 - Hoyer Lift - Proper Use8125 - Urinary Incontinence8126 - Indwelling Urinary Catheter Insertion and Maintenance - Female Resident8127 - Indwelling Urinary Catheter Insertion and Maintenance - Male Resident8128 - Residents with Indwelling Catheters8128A - "Hand-Off" Communication8129 - Incentive Spirometry8130 - Central Venous Lines and PICC Lines Bundle - Insertion of8131 - Central Venous Catheter and PICC Line Time Out Checklist8132 - What You Need to Know About Central Line Infections (CLI)8133 - Invasive Procedure Site Identification (Outside of the OR)8134 - Nutritional Services8135 - Meal Rounds/Resident Visitation8136 - Menus8137 - Supplemental Nutritional Support and Snacks8138 - Resident Nourishments8139 - Food Choices - Resident8140 - Food from Non-Facility Sources8141 - Feeding Program8142 - Feeding Assistants8143 - General Requirements - Food Supply8144 - Food Storage8144A - Egg Storage and Preparation8145 - Refrigerator/Freezer Temperature Check Sheet8146 - Food Temperatures8147 - Management of Residents with Methicillin Resistant Staphylococcus Aureus (MRSA)8148 - MRSA, VRE Screening8149 - Clostridium difficile (C. difficile)8150 - Notification of Change in Resident's Condition8151 - Notification of the Pastoral Care Department8152 - Dental Services8153 - Oral Hygiene8154 - Oxygen Administration per Nasal Cannula8155 - Oxygen Administration per Partial Rebreathing Mask8156 - Oxygen Administration per Simple Mask8157 - Oxygen Administration per Venturi Mask8158 - Pet Therapy in Long Term Care Facilities8159 - Physician Coverage8160 - Physician Order Review - RN Verification8161 - Postmortem Care8162 - Pressure Ulcer Prevention Program8163 - Photographing Pressure Ulcers/Suspected Physical Abuse8164 - Rehabilitation Services8165 - Physical Therapy - Resident Referrals8166 - Physical Therapy - Evaluation/Treatment Time Frame8167 - Physical Therapy - Assessment8168 - Physical Therapy - Reassessment8169 - Discontinuance of Physical Therapy Services8170 - Restraint Use - Long Term Care8171 - Alternatives to Physical or Chemical Restraints8172 - Use of Chemical Restraints8173 - Indications for Chemical Restraints8174 - 24-Hour Restraint Record Form8175 - Restraint Use Competency Checklist - Restraint for Management of Nonviolent, Non-Self Destructive Behavior8176 - Use of Restraint and Seclusion Application/Removal Competency Checklist - Restraint for Management of Violent or Self-Destructive Behavior8177 - Resident Alarms8178 - Resident Identification for Clinical Care and Treatment8179 - Restorative Program8180 - Range of Motion Exercises8181 - Restorative ADL Services8182 - Small Adaptive Devices for ADLs8183 - Safe Lifting Program8184 - Resident Transfer Protocol - Safety Techniques in Transfer8185 - Ambulation/Gait Belts in Facility8186 - Therapy Bed8187 - Toenails - Care of8187A - Vision and Hearing8188 - Ventilator Maintenance/Monitoring - Recommended Parameters
SECTION 10 - RIGHTS AND RESPONSIBILITIES OF THE INDIVIDUAL
10001 - Resident Rights Given to Resident/Family at Admission10002 - Resident Rights10003 - Resident Responsibilities10004 - Items and Services - Medicaid10005 - Available Services10006 - Statement of Legal Rights10007 - Medicare and Medicaid Benefits Notice10008 - Notification of Changes10009 - Resident Communication Rights10010 - Interpreter Services10011 - Interpreter Services and Protected Health Information10012 - Conduct of Resident Transfer10013 - Spiritual Services Provided10014 - Social/Spiritual/Community Activities10015 - Resident Information on Current Medical Condition10016 - Advance Directives10017 - Checklist - Advance Directives10018 - Advance Directives - Statement of Limitation10019 - Withholding or Withdrawal of Life-Sustaining Measures10020 - Sample Directives for Resuscitation10021 - Clinical Determination of Withholding of Life-Sustaining Treatment10022 - Surrogate Decision Makers10023 - Informed Consent10024 - Informed Consent Form for Restraints - Sample10025 - Blood/Blood Component - Informed Consent10026 - Recordings, Films or Other Images of Residents10027 - Authorization and Consent Form - Recordings, Films or Other Images, and Publication10028 - Clinical Trials/Research Projects - Conduct of10029 - Waiver of Authorization - Research Project10030 - Use of Investigational Drug/Treatment10031 - Authorization for the Use and Disclosure of PHI for Research Purposes10032 - End of Life Issues10033 - Requirements for Management of Organ and Tissue Donation10034 - Child, Adult, Disabled Person or Elderly Abuse - Recognition and Reporting10035 - Recognizing and Reporting Elder Abuse/Neglect - Criteria10036 - Resident Environment10037 - Telephone Service10038 - Mail10039 - Beauty Shop Information Sheet10040 - Resident's Citizenship Privileges10041 - Selection of Medical, Dental and LIP Care Providers10042 - Physician/Dentist Appointments10043 - Sample Dental Information Letter10044 - Resident Communication with Physicians10045 - Resident Trust Accounts10046 - Sample Reserve Account Letter10047 - Statement of Financial Condition Form10048 - Facility Charges10049 - Conflict Resolution Process10050 - Resident Complaint and Grievance Process10051 - Referrals to the Public Guardian's Office - Persons with Grave Disability10052 - Probate Conservatorship Guidelines10053 - Resident Advocacy Group List for Residents and Families10054 - Access and Visitation Rights10055 - Visiting Hours10056 - Work Therapy10057 - Resident Council10058 - Transportation Services