Building Customer Loyalty One Relationship at a Time
Customer satisfaction depends on giving good service and developing strong customer relationships. This video addresses critical contact points where customer satisfaction and customer loyalty can be built or destroyed. Steps for how to interact at each of these contact points are given.
Item # EL0140 - $395.00 (Length 15 minutes)
Don’t Run. Don’t Hide. Dealing with Customers Who are Upset or Angry
When there is a real or perceived service problem, if the problem is resolved quickly and appropriately, the customer will often be more loyal than before the problem occurred. The organization that desires to build strong customer loyalty has a defined service recovery process. This video addresses the steps of service recovery as they can be applied by every worker in your healthcare organization.
Item # EL0150 - $395.00 (Length 15 minutes)
Recovering From Customer Service Breakdowns: Turning Problems into Opportunities
One of the most difficult aspects of a healthcare worker’s job is dealing with patients, family members or peers who are upset or angry. This video gives practical steps for how to move the upset customer into productive problem solving.
Item # EL0160 - $395.00 (Length 15 minutes)
Purchase Individually or Receive Special Pricing by Purchasing Set of 3 Customer Service Video Training Modules for $995.00 Item #EL0005
These videos are appropriate for all healthcare organizations no matter where they are in their customer service effort.
