PI plan, physician peer review process with severity codes and standards of care for physician profiling, worksheets and forms are supplied with specific examples of indicators including: standards of care, head injury, non-compliant patient, suspected child abuse, poisoning/overdose, abdominal pain, SOB, trauma, seizures, chest pain, pediatrics, thrombolytic therapy review, Code Blue, mortality in the ED, antibiotic review, sedation, triage of HMO patients, fast track. Risk management issues: AMA, LWBS, elopement, medication error, patient complaints, follow-up care on discharged patients, transfers, delays in treatment, security assessment, satisfaction survey.

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