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Implementation Specialist/Trainer

Implementation Specialist/Trainer

 

We are a dynamic SaaS based software company providing healthcare compliance software solutions to a world-wide client base. Our successful Implementation Specialist/Trainer candidate must take initiative to learn new skills and creatively solve problems. He or she must enjoy interacting with customers on a professional level, and have a pleasant can-do attitude and strong work ethic.

 

This position will focus primarily on customer implementations, conducting web-based training sessions, troubleshooting, documentation, and project management. Each team member wears multiple hats and works hard on this smaller team, but they have a lot of fun together each day as well.

 

Requirements:

– Experience working in a fast-paced software or IT environment conducting implementations and training for customers

– Aptitude for learning new software applications

– Professional manner in dealing with large customer base

– Maintain strong attention to detail skills

– Patience to help troubleshoot issues for customers with limited computer skills

– Strong team player and excellent problem solving skills

– Excellent written and oral communication skills

– On occasion, a willingness to travel to various customer facilities to conduct on-site training sessions

 

Primary Responsibilities:

– Provide implementation support, software product support and product training to our client-base

– Troubleshoot, investigate and resolve issues

– Provide immediate workarounds to customers while diagnosing their issues

– Document and track issues to ensure timely resolution

– Monitor customer issues until they are resolved

– Support sales and marketing team as needed

 

Benefits:

– Employee-paid Medical, Dental, Life and Vision plan

– Generous 401K match

– Paid parking

– Quarterly gym reimbursement

– Annual dollars towards fitness reimbursement such as ski pass

– 3 vacation weeks each year in addition to 8 holidays

– Fun office outings and team-building events

– Working with an energetic group of people who promote work-life balance

 

About MCN Healthcare: Over 30 years’ experience in the most dynamic market today. For more information, visit our website at MCN Healthcare.

 

To apply, please email cover letter & resume to careers@mcnhealthcare.com.

 

Salary based on experience.