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Meritus Medical Center Case Study

Hospital Seeks Alternative to Intranet to Manage Policies, Procedures, Forms and Other Documents

The Challenge

As with any other medical center, Meritus has thousands of policies and guidelines to keep its operations in compliance with internal needs and regulatory agency requirements. These documents were stored on an internal intranet.

Keeping documentation up to date, collecting approval signatures, and simply searching for needed information all proved frustrating.

The Solution

“I would receive numerous phone calls asking where to locate a particular policy,” said Denise Appel, Policy and Procedure Coordinator at Meritus Medical Center.

“We had limited searching capability with our intranet. For approvals, rather than using interdepartmental mail, I went desk-to-desk to collect approval signatures to prevent documents from being lost in the process. Time was lost and frustration was high. We absolutely needed a better system.”

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    Policy Manager Customer Testimonials

    "Highly Recommend Policy Manager"

    I would highly recommend Policy Manger to any healthcare organization to meet their document control needs.

    Meritus Medical Center Policy & Procedures Coordinator

    "We Save Significant Time".

    With MCN ‘s Policy Manager, department leaders and staff are saving significant time whenever a policy is accessed, updated, reviewed and approved.

    Brenda Bell Poplar Bluff Regional Medical Center

    "Easy to Learn and Use!"

    Cloud based, simple, user friendly, everyone in the facility can use it with minimal training with no oversight. Easy to learn and easier to use!.

    Kelli DeRuyter Hospital Administrator

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    This is a very easy, user friendly software that once learned, is a cinch to teach to others. We have used this software for just about a year and are very pleased with it.

    Lis McDonnell Nursing Office Manager

    "Superb Customer Support "

    They are very responsive not only to me as the administrator of the site but to employees who contact them for assistance.

    Lori Rothwell Regulatory Compliance Officer

    "It Keeps Getting Better"

    We continue to find uses for Policy Manager far beyond policies. The new features that continue to be added make the system even more valuable to us.

    Lori Rothwell Regulatory Compliance Officer

    "Light Years Ahead"

    With Policy Manager, MCN Healthcare has provided us a policy management system that’s light years ahead of what we had previously.

    Brenda Bell Poplar Bluff Regional Medical Center

    "Exactly What We Need"

    MCN Healthcare’s Policy Manager gives us exactly what we need: a standardized, highly accountable system for managing and updating policies.

    Karen Sautbine LindenGrove Medical Center

    "No More Paper-Based Policies"

    Prior to Policy Manager, we spent an enormous amount of time searching and processing paper-based policies.

    Denise Appel Policy & Procedure Coordinator

    “MCN Healthcare Has Been Indispensable."

    “Policy Manager, Policy Library, and StayAlert! have been indispensable to our accreditation compliance efforts.”

    Beverly McKenzie Director, Compliance Programs

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