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Technical Services Specialist

Technical Services Specialist

 

Job Description

 

Currently a remote position but subject to change. Company located in Denver, Colorado
We are a dynamic SaaS based software company providing healthcare compliance software
solutions to a world-wide client base. Our successful Technical Support and Services Specialist
candidate must take initiative to learn new skills and creatively solve problems. He or she must enjoy
interacting with customers on a professional level, and have a pleasant can-do attitude and strong
work ethic.

 

This position will primarily focus on troubleshooting, root cause analysis, problem management,
documentation, and professional services. Each team member wears multiple hats and works hard
on this smaller team, but they have a lot of fun together each day as well.

 

Requirements

 

● Experience working in a fast-paced software or IT environment fielding customer support
tickets
● Aptitude for learning new software applications
● Professional manner in dealing with large customer base
● Maintain strong attention to detail skills
● Patience to help troubleshoot issues for customers with limited computer skills
● Strong team player and excellent problem solving skills
● Excellent written and oral communication skills

 

Primary Responsibilities

 

● Provide technical support, software product support and professional services to our
client-base
● Provide technical support to internal team members and manage system access
● Troubleshoot, investigate and resolve issues
● Analyze problem trends and make recommendations on product enhancements and bug
prioritization
● Provide immediate workarounds to customers while diagnosing their issues
● Document and track issues to ensure timely resolution
● Monitor customer issues until they are resolved
● Support sales and Customer Experience team as needed
● On-Call Emergency Support as needed
● Other duties as assigned

 

Benefits

Compensation:
● Salary $35,000 – $45,000

 

Benefits include:
● Employees are covered 100% on health insurance, Dental, Vision, Long Term
● Disability and Life Insurance, can opt to upgrade plans
● 401k with up to 4% match, if employee contributes 5%, fully vested
● 4.61 hours of PTO accrues (3 weeks per year), may carry over one week per
● year.
● 48 hours of paid sick time per year
● Quarterly gym reimbursement
● Annual dollars towards fitness reimburse such as ski pass, barre classes, league
participation

 

About MCN Healthcare: Over 35 years experience in the most dynamic market today. For more
information, visit our website at MCN Healthcare (http://www.mcnhealthcare.com)

 

To apply, please email Resume and Cover Letter to jessica.edwards@mcnhealthcare.com

 

Salary based on experience.

 

Job Type: Full-time

 

MCN is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religious creed, age, marital status, sex, sexual orientation, gender identity or expression, national origin, veteran or disability status.  

 

Visa sponsorship not available

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