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Customer Experience

We Are With You Every Step of the Way
Implementation

We are not your ordinary Implementation team.

 

Our experienced team of Implementation Specialists will not only train you on the software, but they will also guide you through the implementation process through trainings, working sessions, user adoption tools, and consultations to ensure your success. Policy management best practices will be provided to ensure that your processes are efficient and effective.

 

We will work collaboratively with your team to set realistic expectations and provide you direct access to your organization’s project plan. Our work is not done until we mutually agree that the path forward is a successful one for your organization.

Technical Services

Our dedicated Technical Services team is second to none.

 

Our focus is to respond and resolve your questions and issues as quickly and thoroughly as possible, so you can get back to focusing on patient care.

 

You can reach us by phone, chat, email or use our extensive Help Center to find your answer. You may also submit a support ticket and follow your ticket to resolution online.

 

We use problem management best practices to reduce the number of issues occurring in the field and are proud to provide a stable and functioning environment. If we haven’t accomplished that, tell us with a click of a button on our satisfaction survey and we’ll make it right.

Customer Success

Your continued success is important to us.

 

We realize success looks different to every organization. We want to know how you define success and help you achieve and maintain your goals.

 

Your dedicated Customer Success Representative will work with you to ensure you are receiving the greatest value possible from MCN products and services. This is our promise to you.

See Why MCN Healthcare’s Document Management Software Solutions Suite Is The Only Solution Your Healthcare Organization Needs!

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