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eBook – A Helping Hand

Best Practices For High-Touch Customer Support That Increases Implementation, Use, And ROI In Policy Automation Solutions

Executive Summary

This guide will provide all the information you need to evaluate policy software vendors’ onboarding and customer support services to ensure you’re partnered with the best choice for your business.

Table of Contents

Chapter 1: So many documents, so little time.

Chapter 2: Why you need policy automation in the first place.

Chapter 3: Automation software should make jobs easier, not harder.

Chapter 4: Greater adoption, use, and value with high-touch support.

Chapter 5: Best practices for policy automation customer support.

Conclusion: A holistic approach for success.

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About MCN Healthcare

MCN Healthcare is a leading provider of custom policy content, document management software, and compliance expertise for the healthcare industry.

Our Policy Management Software, fully customizable Policy Library, Regulatory Notification System, Learning Management System, and Contract Manager have been developed by experienced healthcare and regulatory compliance experts.


For the past 30 years, our reliable, cost-effective web-based solutions have served customers globally, enabling healthcare organizations to achieve regulatory compliance, enhance patience safety, and avoid risk.

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